Thank you for your interest in MOKO. We’re here to assist you with any questions or concerns related to your orders, crochet products, or general inquiries.
Get In Touch
Whether you need help with an order, product details, delivery status, or general support, our team is happy to help.
Contact Information
For inquiries related to:
• Order status and tracking
• Product details and availability
• Exchange requests
• Shipping and payment queries
• General customer support
Response Time:
We aim to respond within 24–48 hours on business days.
@shopat.moko
Reach out to us on Instagram for:
• Quick responses via DM
• New product launches and drops
• Offers and updates
• Customer reviews and feedback
• Brand announcements
DM Response Time:
Typically within a few hours during business hours.
Business Hours
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Sunday: Closed
Note: Response times may be slightly delayed during public holidays or high-volume periods.
Before You Contact Us
To help us assist you efficiently, please keep the following details ready:
For Order Inquiries
• Order number
• Date of purchase
• Product name
• Delivery address
For Exchange Requests
• Order number
• Description of the issue
• Photos or video evidence (if applicable)
• Full unboxing video (mandatory for product mismatch cases)
For Product Questions
• Product you’re interested in
• Size, color, or customization queries
• Quantity (for bulk orders, if applicable)
Frequently Asked Questions
Q: How long does delivery take?
A: Standard delivery usually takes 5–10 business days, depending on your location.
Q: Do you offer refunds?
A: We do not offer refunds. Exchanges may be provided in eligible cases as per our Return & Exchange Policy.
Q: How can I track my order?
A: Tracking details are shared via email or SMS once your order is dispatched.
Q: Do you ship internationally?
A: Currently, MOKO ships only within India.
Q: How do I know the product is authentic?
A: Every MOKO product is handcrafted and quality-checked before dispatch.
We Value Your Feedback
Your feedback helps us grow and improve. We’d love to hear your suggestions, concerns, or positive experiences with MOKO.
Connect With Us
📧 Email: info.shopmoko@gmail.com
📱 Instagram: @shopat.moko
Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM IST
Sunday: Closed
—
Team MOKO 🧶
